Terms of Sale (for Online Shop)
Please read these Terms of Sale carefully before placing an order with us.
These Terms of Sale, together with any other documents referred to herein, set out the terms under which goods are sold by us to consumers through this website, www.wolfridgealpaca.co.uk (“our site”).
These Terms of Sale explain who we are, how our goods will be provided to you, how you or we may change, cancel, or otherwise end the contract, what to do in the event of problems, and other important information. These Terms of Sale were last updated on 1st September 2021.
You will be required to read and accept these Terms of Sale when ordering goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order goods through our site. These Terms of Sale, as well as all contracts, are in the English language only.
Our Privacy Policy and our Cookie Policy may also apply to your use of our site.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
“Contract” means a contract for the purchase and sale of goods, as explained in Part 10;
“Contact Tools” means any online communications facility that we make available on our site enabling you to contact us including, but not limited to, contact forms and live chat;
“Goods” means the goods sold by us through our site;
“Order” means your order for goods;
“Order Confirmation” means our acceptance and confirmation of your order;
“Order Number” means the reference number for your order; and
“We/Us/Our” Means Wolfridge Alpaca Stud.
1.2 Unless the context otherwise requires, each reference in these Terms of Sale to:
1.2.1 “writing”, and any similar term, includes a reference to any communication effected by electronic transmission or similar means;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 a Part or paragraph is a reference to a section, part, or clause of these Terms of Sale.
2. Information About Us
2.1 Our site is owned and operated by Wolfridge Alpaca Stud, a Partnership, whose registered address is Land at Lower Hazel Farm, Hazel Lane, Rudgeway, South Gloucestershire, BS35 3QP, and whose main trading address is Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, BS35 3QU.
2.2 Our VAT number is 328852966.
2.3 We can be contacted by email at info@wolfridgealpaca.co.uk, by telephone on 07900677427, or by post at Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, South Gloucestershire, BS35 3QU.
2.4 We are a member of the British Alpaca Society.
3. How to Contact Us
3.1 To contact us with general questions or complaints; about the goods or your order; about cancellations:
Please email us at info@wolfridgealpaca.co.uk, to contact us by telephone, please call us on 07900677427, and to contact us by post, please write to us at Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, South Gloucestershire, BS35 3QU.
4. Access to Our Site and Use of Our Site
4.1 Access to our site is free of charge.
4.2 Use of our site is subject to our Website Terms of Use. Please ensure that you have read them carefully, that you understand them, and that you agree to them.
5. Changes to these Terms of Sale
5.1 We may alter these Terms of Sale from time to time, for example, to reflect changes in relevant laws and regulatory requirements. If we do so, details will be highlighted at the top of this page. If the changes are likely to affect your order, we will inform you in advance by email and you may contact us to end the contract before the changes take effect. If you end the contract for this reason, you will receive a refund for any goods paid for but not received.
5.2 If any part of the current version of these Terms of Sale conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.
6. Business Customers
These Terms of Sale do not apply to customers purchasing goods in the course of business.
7. International Customers
Please note that we only deliver within the United Kingdom.
8. Goods, Descriptions, and Changes
8.1 We make all reasonable efforts to ensure that all descriptions and images of goods available from us on our site match the actual goods.
Please note:
a) Images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product due to differences in computer or device displays and lighting conditions;
b) Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary.
8.2 Please note that Part 8.1 does not exclude our responsibility for mistakes due to our negligence. It refers only to minor variations in the correct goods, not to different goods. If you receive goods that are not as described, please refer to Part 14.
8.3 Minor changes may be made to certain goods from time to time. This may happen between you placing your order and the goods being dispatched. Minor changes may be made, for example, to reflect changes in relevant laws and regulatory requirements or to address particular technical or security issues. Minor changes will not change the main characteristics of the goods and will not affect your use of those goods.
9. Pricing
9.1 We make all reasonable efforts to ensure that prices shown on our site are correct. We may change prices from time to time. Changes in price will not affect any order that you have already placed. Please note, however, that changes in VAT will, as explained below in Part 9.2.
9.2 All prices on our site include VAT. If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
9.3 All prices are checked before we accept your order. If we have shown incorrect pricing information, we will inform you of the mistake by email. If the correct price is lower than that shown when you make your order, we will simply charge you the lower price. If the correct price is higher than that shown when you make your order, we will give you the option to purchase the goods at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond. If you do not respond within 7 days, we will treat your order as cancelled and inform you of the cancellation in writing/by email.
9.4 If we mistakenly accept and process an order where an obvious and unmistakeable pricing error has been made, which you could have reasonably recognised as mispricing, we have the right to end the contract, refund any sums paid, and require you to return the affected goods to us.
9.5 Delivery charges are not included in the price of goods shown on our site. Delivery options and related charges will be presented to you as part of the order process.
10. Orders and How Contracts Are Formed
10.1 Our site will guide you through the ordering process. Before submitting your order, you will be given the opportunity to review and amend it. Please ensure that you check your order carefully before submitting it.
10.2 If you provide us with incorrect or incomplete information during the order process, please contact us as soon as possible. Where any information is required, it will be stated on our site, either in the product descriptions or during the order process, as applicable. If we cannot process your order due to incorrect or incomplete information, we will contact you to ask you to correct it or provide the missing information required for us to supply the goods to you. If you do not provide the required information within a reasonable period of us asking for it, or if the information is inaccurate or incomplete, we may either end the contract or charge you a reasonable sum as compensation for the extra work required as a result. We will not be responsible for supplying the affected goods late or for not supplying the affected goods if this is due to you not providing us with the required information within a reasonable period of us asking for it.
10.3 No part of our site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer. Our acceptance of that offer is indicated by us sending you an order confirmation by email. Only once we have sent you an order confirmation will there be a legally binding contract between us and you for the sale of the goods.
10.4 Order confirmations contain the following information:
a) Your order number;
b) Confirmation of the goods ordered including full details of their main characteristics;
c) Fully itemised pricing for the goods ordered including, where appropriate, taxes, delivery, and other additional charges;
d) Estimated delivery date(s)
10.5 We will also include a paper copy of your order confirmation with your goods.
10.6 Please quote your order number if you contact us about your order for any reason. You do not have to do this, but it may help us to locate your order and help you more quickly and easily.
10.7 In the unlikely event that we cannot accept your order, we will inform you in writing/by email and explain why. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded. We may not accept your order because the goods are out of stock, because of unexpected limits on our resources that we could not have reasonably planned for, because we have identified a mistake in the description or price of the goods, or because we are not able to meet a delivery deadline that you have set.
11. Payment
11.1 Payment for goods and related delivery charges must always be made in advance. You will be prompted to provide payment details during the ordering process.
11.2 We will not charge your chosen payment method until we accept your order.
11.3 We accept the methods of payments shown on our checkout form.
11.4 We may charge you interest if you pay late. If a payment to us is not made by the due date, we may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of the Bank of England. Interest shall accrue on a daily basis from the due date until the actual date of payment, whether before or after judgment. You must pay us any interest due together with the overdue sum.
11.5 If you believe that we have charged you an incorrect amount, please contact us as soon as possible to let us know. You will not be charged interest under Part 11.4 on any sums disputed in good faith under this Part 11.5.
12. When You Own the Goods
Ownership of the goods passes to you once we have received payment in full of all sums due.
13. Delivery
13.1 All goods purchased through our site will normally be delivered within 14 calendar days after the date of our order confirmation unless otherwise agreed or specified during the ordering process.
13.2 We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, we will inform you as soon as possible and will take steps to minimise the impact of the delay.
13.3 If there is a risk of a substantial delay to delivery, you may contact us to end the contract and will be refunded any sums paid for goods that you have not received.
13.4 If you (or someone on your behalf) are not available at your address to take delivery of the goods and they cannot be posted through your letterbox, we will leave a note informing you of how to arrange for re-delivery or of where to collect the goods.
13.5 If you do not arrange to have the goods re-delivered or do not collect them, we will contact you to ask for further instructions. We may charge you for storage and for further delivery costs. If, despite our reasonable efforts, we cannot contact you or cannot arrange for re-delivery or collection of the goods, we may end the contract and issue you with a refund. We may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
13.6 In the unlikely event that we do not deliver the goods on time (within 14 calendar days of the order confirmation or as otherwise agreed or specified), you have certain legal rights.
If any of the following apply, you may treat the contract as being at an end immediately:
a) We have refused to deliver the goods;
b) In light of all relevant circumstances, delivery within the specified or agreed time period was essential; or
c) You told us when ordering the goods that delivery within the specified or agreed time period was essential.
13.7 If you do not wish to cancel under Part 13.6, or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If we fail to meet the new deadline, you may then treat the contract as being at an end.
13.8 You may cancel all or part of your order under Parts 13.6 or 13.7 provided that separating the goods in your order would not significantly reduce their value. Any sums that you have already paid for cancelled goods and their delivery will be refunded to you. If any cancelled goods are delivered to you, you must return them to us or arrange for their collection. We will cover the costs of postage or collection. Please contact us using the details provided above in Part 3 for a return label or to arrange collection.
13.9 Responsibility for the goods passes to you once we have delivered the goods to the address you have provided.
13.10 As explained in Part 10.2, we will not be responsible for delivering goods late or for not delivering goods if this is due to you not providing us with required information within a reasonable period of us asking for it.
14. Faulty, Damaged, or Incorrect Goods
14.1 This Part 14 provides a summary of your legal rights as a consumer. These rights may be subject to certain exceptions. For full details please refer to the Citizens Advice website or contact them on 0808 223 1133. Nothing in these Terms of Sale will affect your legal rights.
14.2 The Consumer Rights Act 2015 requires that goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of a product, your legal rights are as follows:
a) Beginning on the day that you receive the goods (and ownership of them) you have a 30 calendar day right to reject them and to receive a full refund if they do not conform as stated above.
b) If you do not wish to reject the goods, or if the 30 calendar day rejection period has expired, you may request a repair of the goods or a replacement. We will cover any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, we may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while we carry out the repair or replacement and will resume on the day that you receive the replacement or repaired goods. If less than 7 calendar days remain out of the original rejection period, the time remaining will be extended to 7 calendar days.
c) If, after a repair or replacement, the goods still do not conform (or if we cannot repair or replace them, as described above, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask us to attempt the repair or replacement again (you do not have to give us multiple opportunities to do so if you do not want to), or you have the right either to keep the goods at a reduced price, or to reject them in exchange for a refund.
d) If you exercise the final right to reject the goods more than six months after you have received the goods (and ownership of them), we may reduce any refund to reflect the use that you have had out of the goods.
e) Within a period of two years after you have received the goods (and ownership of them), if the goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the goods, you must prove that the defect or non-conformity existed at the time of delivery.
14.3 Please note that you will not be eligible to claim under this Part 14 if:
a) We informed you of the problem(s) with the goods before you purchased them or you had the opportunity to examine them before purchase and the problem(s) should have been obvious to you; or
b) You have caused the problem(s) yourself, for example, through misuse or intentional or careless damage; or
c) You have purchased the goods for an unsuitable purpose that is neither obvious nor made known to us and the problem(s) has/have resulted from your use of the goods for that purpose; or
d) The problem(s) is/are the result of normal wear and tear; or
e) You have changed your mind (please refer to Part 16).
14.4 If there is a problem with the goods, please contact us using the details provided above in Part 3.
14.5 If you exercise your legal right to reject the goods, you must return them to us.
14.6 To return goods to us for any reason under this Part 14, please post them to us, arrange for their collection, or return them in person. We will cover the costs of postage or collection. Please contact us using the details provided above in Part 3 for a return label or to arrange collection.
15. Your Rights to Cancel and End the Contract
15.1 If the goods are faulty or misdescribed, you may have a legal right to end the contract, to have the goods repaired or replaced, or to get a full or partial refund. Please refer to Part 14, above, for more information.
15.2 If you are a consumer and have changed your mind, you may have a legal right to a “cooling-off period” within which you can end the contract for any reason. Please refer to Part 16, below, for more information.
15.3 If you wish to end the contract because of something we have done or are going to do, please refer to Part 17, below, for more information.
16. Cancelling and Ending the Contract if You Change Your Mind
16.1 If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the contract for any reason. This 14 calendar day “cooling-off period” begins once your order is complete and we send you the order confirmation, i.e. when the contract is formed, and ends as set out below. You may also cancel for any reason before we send the order confirmation.
a) If the goods are being delivered to you in a single instalment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the goods.
b) If the goods are being delivered in separate instalments on separate days, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of goods.
16.2 If you wish to end the contract for this reason, you must inform us within the cooling-off period. You may inform us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the contract, providing your name, address, details of your order and, where possible, your email address and telephone number. Our contact details are provided above in Part 3.
16.3 Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact us directly by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.
16.4 Please note that this right to cancel may not apply in the following circumstances:
a) If the goods are likely to deteriorate quickly, for example food;
b) If the goods have been personalised or custom-made for you;
c) If the goods have been inseparably mixed with other items (according to their nature) after you have received them.
17. Cancelling and Ending the Contract Because of Something We Have Done or Will Do
17.1 You may have the right to cancel and end the contract because of something we have done or have informed you that we are going to do. This right to cancel applies in the following circumstances:
a) We have informed you about an upcoming change to these Terms of Sale that you do not agree to (see Part 5.1);
b) We have informed you about an upcoming change to the goods that you do not agree to (see Part 8.4);
c) We have informed you about an error in the price or description of the goods and you do not wish to proceed;
d) There is a risk that delivery of the goods will be substantially delayed due to events outside of our control (see Part 13.3);
e) You have a legal right to end the contract because we have done something wrong (including where we have not delivered the goods on time and the circumstances in Part 13.6 or 13.7 apply).
17.2 If you cancel and end the contract for any of the reasons set out in this Part 17, the contract will end immediately and you will receive a full refund for any goods which have not yet been provided. You may also be entitled to compensation.
17.3 If you wish to end the contract for this reason, you may inform us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the contract, providing your name, address, details of your order and, where possible, your email address and telephone number. Our contact details are provided above in Part 3.
18. Returning Goods After Cancelling and Ending the Contract
18.1 Subject to your right to partially cancel your order under Part 13.8, if you cancel and end the contract for any reason after goods have been dispatched or delivered to you, you must return the goods to us or arrange for their collection. Please contact us using the details provided above in Part 3 for a return label or to arrange collection.
18.2 If you are exercising your right to change your mind under the cooling-off period as set out in Part 16, you must return the goods to us no more than 14 calendar days after the day on which you informed us that you wish to cancel.
18.3 If you are returning the goods to us in person instead of posting them or having them collected, they can be returned during our business hours (please see www.wolfridgealpaca.co.uk for details).
18.4 We will cover the costs of returning the goods to us in the following circumstances:
a) The goods are faulty or mis-described;
b) You are cancelling and ending the contract because of upcoming changes to these Terms of Sale that you do not agree to;
c) You are cancelling and ending the contract because of upcoming changes to the goods that you do not agree to;
d) You are cancelling and ending the contract because we have made an error in the price or description;
e) You are cancelling and ending the contract because there is a risk that delivery of the goods will be substantially delayed due to events outside of our control;
f) You are cancelling and ending the contract because you have a legal right to do so because we have done something wrong (including where we have not delivered the goods on time and the circumstances in Part 13.6 or 13.7 apply)
g) You are exercising your right to change your mind under the cooling-off period.
18.5 In all other circumstances (including where you are exercising your right to change your mind under the cooling-off period) you must cover the costs of returning the goods to us.
18.6 If you are responsible for the costs of returning the goods to us and we are collecting them, the cost charged to you will only be the direct cost to us of collecting the goods.
19. Refunds
19.1 All refunds due to you will be made using the same method used by you when paying for the goods. You will be refunded the price paid for the goods and for delivery, subject to the following limitations and deductions:
a) If you are exercising your right to change your mind under the cooling-off period, we may reduce your refund to reflect any reduction in the value of the goods if that reduction has been caused by your handling of the goods in a way that would not be permitted in a shop. If we issue the refund before inspecting the goods and subsequently discover that you have handled them in this way, we may charge you an appropriate sum.
b) Standard delivery charges (i.e. the cheapest option available for your order) will be refunded, but we do not reimburse premium delivery charges.
19.2 All refunds due to you will be made as soon as possible.
If you are exercising your right to change your mind under the cooling-off period, we will issue your refund within 14 calendar days of:
a) The day on which we receive the returned goods;
b) The day on which you inform us (supplying evidence) that you have sent the goods back (if this is earlier);
c) If we are collecting the goods, the day on which you inform us that you wish to cancel and end the contract; or
d) If we have not yet provided an order confirmation or have not yet dispatched the goods, the day on which you inform us that you wish to cancel and end the contract.
20. Our Liability to Consumers
20.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale (or the contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.
20.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
20.3 Nothing in these Terms of Sale seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
20.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer including, but not limited to, those explained above in Part 14.
21. Complaints and Feedback
21.1 We always welcome feedback from our customers and, whilst we always use reasonable efforts to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
21.2 All complaints are handled in accordance with our complaints handling policy and procedure, available on request.
21.3 If you wish to complain about any aspect of your dealings with us, please contact us using the contact details provided above in Part 3.
22. How We Use Your Personal Information
We will only use your personal information as set out in our Privacy Policy and our Cookie Policy, available on request or found on our website.
23. What Happens if We Transfer this Agreement to Another Party
We may transfer (assign) our obligations and rights under these Terms of Sale (and the contract) to a third party (this may happen, for example, if we sell our business). If this occurs, we will inform you in writing. We will ensure that your rights under these Terms of Sale (and the contract) will not be affected and our obligations under these Terms of Sale (and the contract) will be transferred to the third party who will remain bound by them.
24. Other Important Terms
24.1 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the contract, as applicable) without our express written permission.
24.2 The contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
24.3 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
24.4 No failure or delay by us in exercising any of our rights under these Terms of Sale means that we have waived that right, and no waiver by us of a breach of any provision of these Terms of Sale means that we will waive any subsequent breach of the same or any other provision.
25. Law and Jurisdiction
25.1 These Terms of Sale, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
25.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 25.1 takes away from or reduces your legal rights as a consumer.
25.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Sale or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
25.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Sale or to the relationship between you and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Terms of Use (for our website)
By using our site you accept these Terms of Use. Please read these Terms of Use carefully and ensure that you understand them before using our site. These Terms of Use, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website, www.wolfridgealpaca.co.uk (“our site”). It is recommended that you print a copy of these Terms of Use for your future reference. These Terms of Use were last updated on 1st September 2021.
Your agreement to comply with these Terms of Use is indicated by your use of our site. If you do not agree to these Terms of Use, you must stop using our site immediately. You will also be required to accept these Terms of Use if you sign up for an Account.
The following documents may also apply to your use of our site:
· Our Privacy Policy.
· Our Cookie Policy.
· If you purchase goods from us, our Terms of Sale, will apply to the sale.
1. Definitions and Interpretation
1.1 In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:
“Account” means an account required to access certain features on our site, as set out in Part 5;
“Contact Tools” means any online communications facility that we make available on our site enabling you to contact us including, but not limited to, contact forms and live chat;
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our site;
“User” means a user of our site;
“User Content” means reviews and comments shared by users on our site; and
“We/Us/Our” Means Wolfridge Alpaca Stud.
2. Access to Our Site
2.1 Access to our site is free of charge.
2.2 It is your responsibility to make the arrangements necessary in order to access our site.
2.3 Access to our site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue our site (or any part of it) at any time. We do not guarantee that our site will always be available or that access to it will be uninterrupted.
3. Changes to Our Site
We may alter and update our site (or any part of it) at any time. If we make any significant alterations to our site (or any part of it), we will try to give you reasonable notice of the alterations.
4. Changes to these Terms of Use
4.1 We may alter these Terms of Use at any time. If we do so, details of the changes will be highlighted at the top of this page. Any changes made to these Terms of Use will apply to your use of our site the first time you use it after the changes have been implemented. You are advised to check this page every time you use our site.
4.2 If any part of the current version of these Terms of Use conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.
5. Accounts
5.1 Certain features on our site, including the ability to purchase goods from us, may require an Account.
5.2 Only users aged 16 years or over may create an Account. If you are under the age of 16 years and wish to use the features on our site that require an Account, your parent or guardian must create the Account for you and you may only use the Account with their supervision.
5.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes, it is your responsibility to ensure that your Account is kept up to date.
5.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols.
5.5 It is your responsibility to keep your Account details safe. If you believe your Account is being used by someone else without your permission, please change your password immediately and contact us using the details on our website and/or in our Privacy Policy.
5.6 You must not use another person’s Account without their permission.
5.7 All personal information provided by you in your Account will be collected, used, and held in accordance with your rights and our obligations under data protection law, as set out in our Privacy Policy.
5.8 If you wish to delete your Account, you may do so at any time. If you delete your Account, you will no longer have access to the features on our site requiring an Account. Deleting your Account will result in the removal of your information from our site. For further details about the retention and deletion of personal data, please refer to our Privacy Policy.
5.9 We may disable your Account if, in our reasonable opinion, you have breached these Terms of Use.
6. International Users
Our site is intended for users in the United Kingdom only. We do not warrant or represent that our site or its content are available in other locations or are suitable for use in other locations.
7. How You May Use Our Site and Content (Intellectual Property)
7.1 With the exception of user content (please refer to Part 8), all content included on our site and the copyright and other intellectual property rights in that content belongs to or has been licensed by us, unless specifically labelled otherwise. All content (including user content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
7.2 Users retain the ownership of the copyright and all other intellectual property rights in their user content (with the exception of any part of any user content which is owned by a third party, in which case, users must obtain express permission for such material to be used in the user content). For information on the use of user content, please refer to Part 8.
7.3 You may access, view, and use our site in a web browser (including any web browsing capability built into other types of software or app) and you may download our site (or any part of it) for caching (this usually occurs automatically).
7.4 You may print one copy and download extracts of any page(s) from our site for personal use only.
7.5 You may not otherwise modify the printed copies, downloaded extracts, or downloaded or saved content in any way. Images, video, audio, or any other content downloaded from our site must not be used separately from accompanying text.
7.6 You may not use any content (including user content) from our site for commercial purposes without first obtaining a licence from us, our licensors, or the relevant user, as applicable. This does not prevent the normal access, viewing, and use of our site for general information purposes by business users or consumers.
7.7 Our status as the owner and author of the content on our site (or that of identified licensors or users, as applicable) must always be acknowledged.
7.8 Nothing in these Terms of Use limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
8. User Content
8.1 User content on our site includes reviews and comments.
8.2 An Account is required for the submission of user content to our site.
8.3 We are not responsible for any loss of user content submitted to our site. It is your sole responsibility to secure and backup your user content.
8.4 All user content is considered non-confidential and non-proprietary.
8.5 We may reject, reclassify, or remove any user content from our site.
8.6 User Content is not approved or verified by us before it is displayed on our site. The opinions, views, and values expressed in user content on our site are those of the relevant users and do not represent our opinions, views, or values.
8.7 If you wish to make a complaint about any user content, please contact us using the details provided on our site and/or in our Privacy Policy.
8.8 If you wish to remove user content, you may do so by contacting us.
8.9 User content on our site and the copyright and other intellectual property rights in that user content, unless specifically labelled otherwise, belongs to or has been licensed by the user identified along with that user content. All user content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.10 You retain the ownership of your user content and all associated intellectual property rights. When you submit user content to our site, you grant us an unconditional, non-exclusive, fully transferrable, royalty free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform, and sub-licence your user content to the extent necessary to operate and promote our site.
9. Links to Our Site
9.1 You may only link to the homepage of our site, www.wolfridgealpaca.co.uk. Linking to other pages on our site requires our express written permission.
9.2 Links to our site must be fair and lawful. You must not take unfair advantage of our reputation or attempt to damage our reputation.
9.3 You must not link to our site in a manner that suggests any association with us (where there is none) or any endorsement or approval from us (where there is none).
9.4 Your link should not use any logos or trade marks displayed on our site without our express written permission.
9.5 You must not frame or embed our site on another website without our express written permission.
9.6 You may not link to our site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that we deem to be otherwise objectionable.
10. Links to Other Sites
10.1 Links to other websites may be included on our site. Unless expressly stated, these sites are not under our control. We accept no responsibility or liability for the content of third-party websites.
10.2 The inclusion of a link to another website on our site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
11.1 Nothing on our site constitutes professional advice on which you should rely. It is provided for general information purposes only.
11.2 We make reasonable efforts to ensure that our content on our site is complete, accurate, and up to date, but to the extent permitted by law, we make no warranties, representations, or guarantees (express or implied) that this will always be the case. Please note that this does not apply to information concerning goods for sale through our site. Please refer to Our Terms of Sale.
11.3 If you are a business user, we exclude all implied representations, warranties, conditions, and other terms that may apply to our site and content.
12. Our Liability
12.1 The provisions of this Part 12 apply only to the use of our site and not to the sale of goods. The sale of goods is governed by Our Terms of Sale.
12.2 Nothing in these Terms of Use excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
12.3 If you are a business user (i.e. you are using our site in the course of business or for commercial purposes), to the fullest extent permissible by law, we accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content (including user content) included on our site.
12.4 If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
12.5 Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use our site for any commercial or business purposes and that we shall have no liability to you for any business losses as set out above.
13. Viruses, Malware, and Security
13.1 We exercise reasonable skill and care to ensure that our site is secure and free from viruses and malware; however, we do not guarantee that this is the case.
13.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our site.
13.4 You must not attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any other server, computer, or database connected to our site.
13.5 You must not attack our site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
13.6 By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.
14. Acceptable Usage of Our Site
14.1 You may only use our site in a lawful manner:
a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
b) You must not use our site in any way, or for any purpose, that is unlawful or fraudulent; and
c) You must not use our site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
14.2 If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms of Use. We may take one or more of the following actions in response:
a) Suspend or terminate your right to use our site;
b) Issue you with a written warning;
c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
d) Take further legal action against you, as appropriate;
e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
f) Any other actions which We deem reasonably appropriate (and lawful).
14.3 We hereby exclude any and all liability arising out of any actions that we may take (including, but not limited to those set out above in Part 14.2) in response to your breach.
15. What Happens if We Transfer this Agreement to Another Party
We may transfer (assign) our obligations and rights under these Terms of Use to a third party (this may happen, for example, if we sell our business). If this occurs, we will inform you in writing. Your rights under these Terms of Use will not be affected and our obligations under these Terms of Use will be transferred to the third party who will remain bound by them.
16. Law and Jurisdiction
16.1 These Terms of Use, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
16.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 16.1 takes away from or reduces your legal rights as a consumer.
16.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
16.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and us relating to these Terms of Use or to the relationship between you and us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy
Wolfridge Alpaca Stud understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.wolfridgealpaca.co.uk and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of our site;
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site.
Information About Us & Our Contact Details
Our site is owned and operated by Wolfridge Alpaca Stud.
Our VAT number is 328852966.
Our Data Protection Officer can be contacted by email at info@wolfridgealpaca.co.uk, by telephone on 07900677427, or by post at Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, South Gloucestershire, BS35 3QU.
We are a member of the British Alpaca Society.
What Does This Policy Cover?
This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
· The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
· The right to access the personal data we hold about you.
· The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
· The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
· The right to restrict (i.e. prevent) the processing of your personal data.
· The right to object to us using your personal data for a particular purpose or purposes.
· The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
· The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
· Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves however, so please contact us first, using the details above.
What Data Do You Collect and How?
Depending upon your use of our site, we may collect and hold some or all of the personal (and non-personal) data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.
Data Collected & How we collect the Data
Identity Information including: title, name, date of birth, gender. Collected through secure online forms.
Contact information including: address, email address, telephone numbers. Collected through secure online forms.
Business information including; business name, job title, profession. Collected through secure online forms.
Payment information including: card details, bank account numbers. Collected through secure online forms.
Profile information including: preferences, interests, login details, purchase history. Collected through secure online forms.
How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following list describes how we may use your personal data:
Registering you on our site.
Providing and managing your Account.
Providing and managing your access to our site.
Personalising and tailoring your experience on our site.
Administering our site.
Administering our business.
Supplying our products and services to you.
Managing payments for our products and services.
Personalising and tailoring our products and services for you.
Communicating with you.
Supplying you with information by email and post that you have opted-in-to (you may opt-out at any time by contacting us).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exception[s]
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Control My Personal Data?
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails or at the point of providing your details (and by managing your Account).
Can I Withhold Information?
You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data. You may restrict our use of Cookies.
How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown above. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the contact details above.
Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 1st September 2021.
Cookie Policy
This website www.wolfridgealpaca.co.uk (“our site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, we are able to provide you with a better experience and to improve our site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using our site. If you do not agree to Our Cookie Policy, please stop using our site immediately.
Definitions and Interpretation
In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
“Cookie” means a small file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and, where applicable, the UK GDPR;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”); and
“We/Us/Our” means Wolfridge Alpaca Stud, a Partnership, whose registered address is Land at Lower Hazel Farm, Hazel Lane, Rudgeway, South Gloucestershire, BS35 3QP, and whose main trading address is Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, BS35 3QU.
Information About Us
Our site is owned and operated by Wolfridge Alpaca Stud. Our VAT number is 328852966.
Our Data Protection Officer can be contacted by email at info@wolfridgealpaca.co.uk, by telephone on 07900677427, or by post at Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, South Gloucestershire, BS35 3QU.
We are a member of the British Alpaca Society.
How Does Our Site Use Cookies?
Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. All Cookies used by and on our site are used in accordance with current Cookie Law.
We may use some or all of the following types of Cookie:
Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.
Analytics Cookies
It is important for us to understand how you use our site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve our site and your experience of it.
Functionality Cookies
Functionality Cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
Targeting Cookies
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our site more relevant to your interests.
Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.
Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.
Consent and Control
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
Changes to this Cookie Policy
We may alter this Cookie Policy at any time. If we do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Further Information
If you would like to know more about how we use Cookies, please contact us at info@wolfridgealpaca.co.uk, by telephone on 07900677427, or by post at Wolfridge Alpaca Barn, Forty Acre Lane, Alveston, South Gloucestershire, BS35 3QU.
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